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Services or Offerings?
Bed Planning
  1. Services
  2. Electronic Medical Records
  3. Patient Access, Registration, or Scheduling
Bed Planning Assistance
Billing or Charging
  1. Services
  2. Electronic Medical Records
  3. Revenue Cycle & HIM
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Covenant Connect Issue
  1. Services
  2. Electronic Medical Records
  3. Covenant Connect
Report an issue with Covenant Connect
Covenant Security Request
  1. Services
  2. Covenant Security Risk Managment
Requests for Covenant Physical Security / Risk Management
Deckerville Hospital Go-Live Issues
  1. Services
  2. Epic Upgrade/Go Live Issues
Enter ticket for any go-live issues
Documentation
  1. Services
  2. Electronic Medical Records
  3. Documentation or Order Entry
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
EMR Training Team Requests
  1. Services
  2. Training & Education
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Finance System ERP
  1. Services
  2. Enterprise Resource Planning
Report incident with the Leadership Dashboard or Access
HIM/ROI/Coding
  1. Services
  2. Electronic Medical Records
  3. Revenue Cycle & HIM
Manage health information, release of information, deficiencies, coding of accounts
Human Resources System ERP
  1. Services
  2. Enterprise Resource Planning
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Imaging
  1. Services
  2. Electronic Medical Records
  3. Documentation or Order Entry
EMR Imaging service request
Interfaces
  1. Services
  2. Electronic Medical Records
  3. Device or Interface Related
Report any interface issues with Epic, OpenLink, HL7.
IT Project Request
  1. Services
  2. Project Request
Submit a new project idea for consideration.
Lab Interface
  1. Services
  2. Electronic Medical Records
  3. Device or Interface Related
Interfaces that work with the Lab instrumentation
Laboratory
  1. Services
  2. Electronic Medical Records
  3. Documentation or Order Entry
Collecting and processing samples, lab results, or lab orders.