Service Catalog

Categories (12)

Epic Upgrade/Go Live Issues

Service Category for Addressing Issues related to the latest Epic Upgrade or other Issues and Items related to HealthCare at Covenant and our partners.
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Electronic Medical Records

EPIC, Beaker, Syngo, PACs, OnBase (Scanning)
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SABA Cloud Issues

Service Category for Addressing Issues related to the new SABA Cloud platform.
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Enterprise Resource Planning

Workforce Management, Payroll, Human Resources Systems, Finance, Supply Chain
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IT Technical Requests

Equipment Purchase Requests, Hardware, Software, Network, WiFi, Phones, Servers/Backend/Storage, Move Requests.


Definitions
Service Request: Asking for a service to be performed.
Incident: Something is broken, an error or not working correctly.
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Reporting & Analytics

Report and data requests including Epic, Qlik Access and Infonet Reports.
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User Account Access Create/Edit/Terminate

Account Creation/Edits/Terminations, Access to applications (including Epic & PACS), Provider Information Updates, EMR Security, Vocera Account


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For Badge issues or anything pertaining to Physical Security, please click this link: https://covenanthealthcare.teamdynamix.com/TDCl...

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Performance Improvement/Empower

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Training & Education

Tip Sheets, Training, Education requests
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Project Request

Submit a request for a project.
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Intranet & Covenant Web Requests

Update requests for CovNet or CovenantHealthCare.com
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Covenant Security Risk Managment

Covenant Property/Building Security issues only
*This is NOT for time clock issues*
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Services (1)

Special Optimization

Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.