Service Catalog

Categories (12)

Epic Upgrade/Go Live Issues

Report Issues related to the latest Epic Upgrade or Epic Installs (new organization).

Electronic Medical Records

EPIC, Beaker, Syngo, PACs, OnBase (Scanning), Epic Secure Chat

SABA Cloud Issues

Service Category for Addressing Issues related to the new SABA Cloud platform.

Enterprise Resource Planning

iCIMS, Workforce Management (WFM), Time Off Request, SABA Cloud, Employee Space, Manager Space, Finance, Supply Chain

IT Technical Requests

Equipment Purchase Requests, Hardware, Software, Network, WiFi, Phones, Servers/Backend/Storage, Move Requests.


Definitions
Service Request: Asking for a service to be performed.
Incident: Something is broken, an error or not working correctly.
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Reporting & Analytics

Report and data requests including Epic, Qlik Access and Infonet Reports.

User Account Access Create/Edit/Terminate

Account Creation/Edits/Terminations, Access to applications (including Epic & PACS), Provider Information Updates, EMR Security, Vocera Account


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For Badge issues or anything pertaining to Physical Security, please click this link: https://covenanthealthcare.teamdynamix.com/TDCl...

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Performance Improvement/Empower

Training & Education

Tip Sheets, Training, Education requests

Project Request

Submit a request for a project.

Intranet & Covenant Web Requests

Update requests for CovNet or CovenantHealthCare.com

Covenant Security Risk Managment

Covenant Property/Building Security issues only
*This is NOT for time clock issues*

Services (1)

Special Optimization

Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.