Service Catalog

Categories (12)

Epic Upgrade/Go Live Issues

Service Category for Addressing Issues related to the latest Epic Upgrade or other Issues and Items related to HealthCare at Covenant and our partners.

Electronic Medical Records

EPIC, Beaker, Syngo, PACs, OnBase (Scanning)

SABA Cloud Issues

Service Category for Addressing Issues related to the new SABA Cloud platform.

Enterprise Resource Planning

Workforce Management, Payroll, Human Resources Systems, Finance, Supply Chain

IT Technical Requests

Equipment Purchase Requests, Hardware, Software, Network, WiFi, Phones, Servers/Backend/Storage, Move Requests.


Definitions
Service Request: Asking for a service to be performed.
Incident: Something is broken, an error or not working correctly.

Reporting & Analytics

Report and data requests including Epic, Qlik Access and Infonet Reports.

User Account Access Create/Edit/Terminate

Account Creation/Edits/Terminations, Access to applications (including Epic & PACS), Provider Information Updates, EMR Security, Vocera Account


**
For Badge issues or anything pertaining to Physical Security, please click this link: https://covenanthealthcare.teamdynamix.com/TDCl...

**

Training & Education

Tip Sheets, Training, Education requests

Project Request

Submit a request for a project.

Intranet & Covenant Web Requests

Update requests for CovNet or CovenantHealthCare.com

Covenant Security Risk Managment

Covenant Property/Building Security

Services (1)

Special Optimization

Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.