Service Catalog

Categories (11)

Epic Upgrade/Go Live Issues

Service Category for Addressing Issues related to the latest Epic Upgrade or other Issues and Items related to HealthCare at Covenant and our partners.

Electronic Medical Records

EPIC, Beaker, Syngo, PACs, OnBase (Scanning)

Hardware Support

Computer, PC, Desktop, Laptop, WOW, Vocera Badge, Rover/Vocera iPhone, iPad, Keyboard, Mouse, Monitor, Printer, Document Scanner, Med Scanner, Affiliate LWS Record Requests, etc.

*Please Note: All nursing call lights, Patient touching equipment, needs to be directed to BioMed using the TMS ticketing system. Please go to CovNet>Work Tools>Facilities & Engineering>Bio Medical Repairs.

Enterprise Resource Planning

Workforce Management, Payroll, Human Resources Systems, Finance, Supply Chain

Reporting & Analytics

Report and data requests including Epic and Infonet Reports.

Software Support

Microsoft Office, Office365, Email, Mimecast, Teams, AppLocker, Systoc, RightFax, MModal/Transcription, Adobe, Java

User Accounts & Passwords

Account/Password (Resets, Lockouts), Access to applications (including Epic & PACS), Provider Information Updates, Security

Telecommunications & Network

Phones, Vocera Account, Fax, Report Network Incident(s) Wired / Wireless, Affiliate, Remote, VPN, Campus Network, Mobile Device Authorization

*Please Note: All nursing call lights, Patient touching equipment, needs to be directed to BioMed using the Phillips InfoView ticketing system. Please go to CovNet>Work Tools>Facilities & Engineering>Bio Medical Repairs.

Training & Education

Tip Sheets, Training, Education requests

IT Equipment Request

Request new computers, laptops, monitors, software, and other equipment.

Project Request

Submit a request for a project.

Services (2)

General IT Support / Request

Not finding the specific service you are looking for? Request information or assistance here and the IT Service Desk will do its best to help you out (or point you in the right direction).

*Please note: There may be a delay in service response by selecting this request. You will receive faster service if you request assistance by selecting a specific service from the Service Catalog*

Special Optimization

Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.