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Check out this service I found in the Client Portal service catalog.<br /><br /><a href="https://covenanthealthcare.teamdynamix.com/TDClient/32/Portal/Requests/ServiceDet?ID=206">https://covenanthealthcare.teamdynamix.com/TDClient/32/Portal/Requests/ServiceDet?ID=206</a><br /><br />Special Optimization<br /><br />Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.