Popular Services

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.


Add or Update non-Provider; OR Terminate ANY User Access


Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat


Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges


Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.


Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.


Willow, ordering, verifying, preparing, dispensing, and charging medications.


Finding orders, placing orders, editing order details, signing and co-signing, printing labels.


Requests for Covenant Physical Security / Risk Management


Scheduling patient appointments, Change to Provider Schedule


Purchase new IT equipment request.


An issue related to a document scanned into Epic (OnBase)..


Assistance with Patient Registration and Patient Work Queues.


Submit a new project idea for consideration.


Use this to request a new report or if you need a change with an existing report.


Collecting and processing samples, lab results, or lab orders.


Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.


Use this to report an issue or error with an existing report or data set.


Update requests for CovNet or CovenantHealthCare.com


MyChart support for patients (password reset, activate account, etc.)


Issues with the most recent Epic upgrade. (vFeb/May 25)


EMR Imaging service request


Report any interface issues with Epic, OpenLink, HL7.


Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.