Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Scheduling patient appointments, Change to Provider Schedule
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Requests for Covenant Physical Security / Risk Management
An issue related to a document scanned into Epic (OnBase)..
Use this service ONLY for Inpatient Provider requests
Use this to request a new report or if you need a change with an existing report.
Assistance with Patient Registration and Patient Work Queues.
Collecting and processing samples, lab results, or lab orders.
Provider request for a new provider in the ambulatory environment.
MyChart support for patients (password reset, activate account, etc.)
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Use this to report an issue or error with an existing report or data set.
Update requests for CovNet or CovenantHealthCare.com
Manage health information, release of information, deficiencies, coding of accounts
Service for Medical Staff Office use only