Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Scheduling patient appointments, Change to Provider Schedule
Willow, ordering, verifying, preparing, dispensing, and charging medications.
An issue related to a document scanned into Epic (OnBase)..
Requests for Covenant Physical Security / Risk Management
Use this to request a new report or if you need a change with an existing report.
Collecting and processing samples, lab results, or lab orders.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Assistance with Patient Registration and Patient Work Queues.
Use this service ONLY for Inpatient Provider requests
Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.
Update requests for CovNet or CovenantHealthCare.com
MyChart support for patients (password reset, activate account, etc.)
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Manage health information, release of information, deficiencies, coding of accounts
Use this to report an issue or error with an existing report or data set.