Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Add or Update non-Provider; OR Terminate ANY User Access
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Issues with the most recent Epic upgrade. (vAug/Nov25)
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Scheduling patient appointments, Change to Provider Schedule
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Requests for Covenant Physical Security / Risk Management
Use this to request a new report or if you need a change with an existing report.
An issue related to a document scanned into Epic (OnBase)..
Assistance with Patient Registration and Patient Work Queues.
Collecting and processing samples, lab results, or lab orders.
MyChart support for patients (password reset, activate account, etc.)
Provider request for a new provider in the ambulatory environment.
Use this to report an issue or error with an existing report or data set.
Update requests for CovNet or CovenantHealthCare.com
Use this service to gain Qlik access or report an issue with current access to Qlik.
Manage health information, release of information, deficiencies, coding of accounts
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.