Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR)
Hospital Billing, Professional Billing, Home Health, and Patient Charges
Report incident with Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Requests for Covenant Physical Security / Risk Management
Scheduling patient appointments, Change to Provider Schedule
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Use this to request a new report or if you need a change with an existing report.
An issue related to a document scanned into Epic (OnBase)..
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Assistance with Patient Registration
Collecting and processing samples, lab results, or lab orders.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.
MyChart support for patients (password reset, activate account, etc.)
Use this to report an issue or error with an existing report or data set.
Update requests for CovNet or CovenantHealthCare.com
Use this service ONLY for Inpatient Provider requests
Manage health information, release of information, deficiencies, coding of accounts
Report incident with Payroll, Self Service Portal, Mycheckonline
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.