Popular Services

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.


Add or Update non-Provider; OR Terminate ANY User Access


Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat


Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.


Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges


Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.


Willow, ordering, verifying, preparing, dispensing, and charging medications.


Finding orders, placing orders, editing order details, signing and co-signing, printing labels.


Scheduling patient appointments, Change to Provider Schedule


An issue related to a document scanned into Epic (OnBase)..


Submit a new project idea for consideration.


Assistance with Patient Registration and Patient Work Queues.


Purchase new IT equipment request.


Requests for Covenant Physical Security / Risk Management


Collecting and processing samples, lab results, or lab orders.


Use this to request a new report or if you need a change with an existing report.


Update requests for CovNet or CovenantHealthCare.com


Use this to report an issue or error with an existing report or data set.


Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.


Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.


MyChart support for patients (password reset, activate account, etc.)


Manage health information, release of information, deficiencies, coding of accounts


Use this service to gain Qlik access or report an issue with current access to Qlik.