Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Scheduling patient appointments, Change to Provider Schedule
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Requests for Covenant Physical Security / Risk Management
An issue related to a document scanned into Epic (OnBase)..
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Assistance with Patient Registration and Patient Work Queues.
Collecting and processing samples, lab results, or lab orders.
Use this to request a new report or if you need a change with an existing report.
Please create a ticket for any UKG Go-Live Issues and/or Requests
Provider request for a new provider in the ambulatory environment.
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Update requests for CovNet or CovenantHealthCare.com
MyChart support for patients (password reset, activate account, etc.)
Use this service ONLY for Inpatient Provider requests