Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Requests for Covenant Physical Security / Risk Management
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Scheduling patient appointments, Change to Provider Schedule
An issue related to a document scanned into Epic (OnBase)..
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Assistance with Patient Registration and Patient Work Queues.
Provider request for a new provider in the ambulatory environment.
Collecting and processing samples, lab results, or lab orders.
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Use this to request a new report or if you need a change with an existing report.
Use this service ONLY for Inpatient Provider requests
MyChart support for patients (password reset, activate account, etc.)
Use this to report an issue or error with an existing report or data set.
Report incident with Payroll, Self Service Portal, Mycheckonline
Use this service to gain Qlik access or report an issue with current access to Qlik.