Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Scheduling patient appointments, Change to Provider Schedule
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
An issue related to a document scanned into Epic (OnBase)..
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Requests for Covenant Physical Security / Risk Management
Assistance with Patient Registration and Patient Work Queues.
Please create a ticket for any UKG Go-Live Issues and/or Requests
Collecting and processing samples, lab results, or lab orders.
Use this to request a new report or if you need a change with an existing report.
Provider request for a new provider in the ambulatory environment.
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
MyChart support for patients (password reset, activate account, etc.)
Update requests for CovNet or CovenantHealthCare.com
Use this service ONLY for Inpatient Provider requests