Popular Services

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.


Add or Update non-Provider; OR Terminate ANY User Access


Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat


Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.


Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges


Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.


Willow, ordering, verifying, preparing, dispensing, and charging medications.


An issue related to a document scanned into Epic (OnBase)..


Scheduling patient appointments, Change to Provider Schedule


Use this to request a new report or if you need a change with an existing report.


Requests for Covenant Physical Security / Risk Management


Finding orders, placing orders, editing order details, signing and co-signing, printing labels.


Purchase new IT equipment request.


Collecting and processing samples, lab results, or lab orders.


Assistance with Patient Registration and Patient Work Queues.


Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.


Use this to report an issue or error with an existing report or data set.


Submit a new project idea for consideration.


MyChart support for patients (password reset, activate account, etc.)


Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.


Request service for an IT equipment move.


Manage health information, release of information, deficiencies, coding of accounts


Update requests for CovNet or CovenantHealthCare.com


Report any interface issues with Epic, OpenLink, HL7.