Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
An issue related to a document scanned into Epic (OnBase)..
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Requests for Covenant Physical Security / Risk Management
Scheduling patient appointments, Change to Provider Schedule
Use this to request a new report or if you need a change with an existing report.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Assistance with Patient Registration and Patient Work Queues.
Collecting and processing samples, lab results, or lab orders.
Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.
Use this service ONLY for Inpatient Provider requests
MyChart support for patients (password reset, activate account, etc.)
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Use this to report an issue or error with an existing report or data set.
Manage health information, release of information, deficiencies, coding of accounts
Big White Board, Track Board, Grease Board, Status Board, Patient Lists, ED Manager, ED Map