Popular Services

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.


Add or Update non-Provider; OR Terminate ANY User Access


Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat


Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges


Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.


Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.


Scheduling patient appointments, Change to Provider Schedule


Willow, ordering, verifying, preparing, dispensing, and charging medications.


Requests for Covenant Physical Security / Risk Management


An issue related to a document scanned into Epic (OnBase)..


Use this to request a new report or if you need a change with an existing report.


Submit a new project idea for consideration.


Collecting and processing samples, lab results, or lab orders.


Purchase new IT equipment request.


Finding orders, placing orders, editing order details, signing and co-signing, printing labels.


Assistance with Patient Registration and Patient Work Queues.


Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.


Update requests for CovNet or CovenantHealthCare.com


MyChart support for patients (password reset, activate account, etc.)


Manage health information, release of information, deficiencies, coding of accounts


Report any interface issues with Epic, OpenLink, HL7.


Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.


Report incident with Payroll, Self Service Portal, Mycheckonline