Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Add or Update non-Provider; OR Terminate ANY User Access
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Scheduling patient appointments, Change to Provider Schedule
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Use this to request a new report or if you need a change with an existing report.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
An issue related to a document scanned into Epic (OnBase)..
Requests for Covenant Physical Security / Risk Management
Assistance with Patient Registration and Patient Work Queues.
Collecting and processing samples, lab results, or lab orders.
Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.
MyChart support for patients (password reset, activate account, etc.)
Use this service ONLY for Inpatient Provider requests
Use this to report an issue or error with an existing report or data set.
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Issues with the most recent Epic upgrade. (vFeb/May 25)
Update requests for CovNet or CovenantHealthCare.com