Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Scheduling patient appointments, Change to Provider Schedule
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Requests for Covenant Physical Security / Risk Management
Provider request for a new provider in the ambulatory environment.
An issue related to a document scanned into Epic (OnBase)..
Use this to request a new report or if you need a change with an existing report.
Use this service ONLY for Inpatient Provider requests
Collecting and processing samples, lab results, or lab orders.
Assistance with Patient Registration and Patient Work Queues.
Update requests for CovNet or CovenantHealthCare.com
Issues with Epic VoIP application
Use this to report an issue or error with an existing report or data set.
MyChart support for patients (password reset, activate account, etc.)
Manage health information, release of information, deficiencies, coding of accounts
Use this service to gain Qlik access or report an issue with current access to Qlik.