Popular Services

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.

Add or Update non-Provider; OR Terminate ANY User Access

Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR)

Hospital Billing, Professional Billing, Home Health, and Patient Charges

Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.

Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.

Willow, ordering, verifying, preparing, dispensing, and charging medications.

An issue related to a document scanned into Epic (OnBase)..

Finding orders, placing orders, editing order details, signing and co-signing, printing labels.

Scheduling patient appointments, Change to Provider Schedule

Requests for Covenant Physical Security / Risk Management

Purchase new IT equipment request.

Use this to request a new report or if you need a change with an existing report.

Collecting and processing samples, lab results, or lab orders.

Assistance with Patient Registration

Submit a new project idea for consideration.

Use this to report an issue or error with an existing report or data set.

Use this service ONLY for Inpatient Provider requests

Report MyChart, Welcome or VirtualCare/Telehealth technical issues.

MyChart support for patients (password reset, activate account, etc.)

Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.

Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.

Manage health information, release of information, deficiencies, coding of accounts

Use this service to gain Qlik access or report an issue with current access to Qlik.