Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Use this to request a new report or if you need a change with an existing report.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Scheduling patient appointments, Change to Provider Schedule
An issue related to a document scanned into Epic (OnBase)..
Requests for Covenant Physical Security / Risk Management
Assistance with Patient Registration and Patient Work Queues.
Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.
Collecting and processing samples, lab results, or lab orders.
Update requests for CovNet or CovenantHealthCare.com
Use this service ONLY for Inpatient Provider requests
MyChart support for patients (password reset, activate account, etc.)
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Use this service to report the completion of SAFER Guide.