Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR)
Hospital Billing, Professional Billing, Home Health, and Patient Charges
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Report incident with Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Scheduling patient appointments, Change to Provider Schedule
An issue related to a document scanned into Epic (OnBase)..
Requests for Covenant Physical Security / Risk Management
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Use this to request a new report or if you need a change with an existing report.
Use this service ONLY for Inpatient Provider requests
Assistance with Patient Registration
Collecting and processing samples, lab results, or lab orders.
Use this to report an issue or error with an existing report or data set.
Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.
MyChart support for patients (password reset, activate account, etc.)
Update requests for CovNet or CovenantHealthCare.com
Report MyChart, Welcome or VirtualCare/Telehealth technical issues.
Use this service to gain Qlik access or report an issue with current access to Qlik.