Popular Services

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.

Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat

Add or Update non-Provider; OR Terminate ANY User Access

Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges

An issue related to a document scanned into Epic (OnBase)..

Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.

Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.

Scheduling patient appointments, Change to Provider Schedule

Willow, ordering, verifying, preparing, dispensing, and charging medications.

Requests for Covenant Physical Security / Risk Management

Use this to request a new report or if you need a change with an existing report.

Finding orders, placing orders, editing order details, signing and co-signing, printing labels.

Submit a new project idea for consideration.

Assistance with Patient Registration and Patient Work Queues.

Collecting and processing samples, lab results, or lab orders.

Purchase new IT equipment request.

Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.

Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.

Use this service ONLY for Inpatient Provider requests

MyChart support for patients (password reset, activate account, etc.)

Manage health information, release of information, deficiencies, coding of accounts

Report incident with Payroll, Self Service Portal, Mycheckonline

Use this to report an issue or error with an existing report or data set.

Update requests for CovNet or CovenantHealthCare.com