Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Scheduling patient appointments, Change to Provider Schedule
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Use this to request a new report or if you need a change with an existing report.
An issue related to a document scanned into Epic (OnBase)..
Assistance with Patient Registration and Patient Work Queues.
Collecting and processing samples, lab results, or lab orders.
Provider request for a new provider in the ambulatory environment.
Requests for Covenant Physical Security / Risk Management
MyChart support for patients (password reset, activate account, etc.)
Update requests for CovNet or CovenantHealthCare.com
Use this service ONLY for Inpatient Provider requests
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Use this service to gain Qlik access or report an issue with current access to Qlik.
Manage health information, release of information, deficiencies, coding of accounts
Issues with the most recent Epic upgrade. (vAug/Nov25)