Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Requests for Covenant Physical Security / Risk Management
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Scheduling patient appointments, Change to Provider Schedule
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
An issue related to a document scanned into Epic (OnBase)..
Use this to request a new report or if you need a change with an existing report.
Assistance with Patient Registration and Patient Work Queues.
Use this service ONLY for Inpatient Provider requests
Provider request for a new provider in the ambulatory environment.
Collecting and processing samples, lab results, or lab orders.
Use this to report an issue or error with an existing report or data set.
Use this service to gain Qlik access or report an issue with current access to Qlik.
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Issues with Epic VoIP application
Issues with the most recent Epic upgrade. (vAug/Nov25)
MyChart support for patients (password reset, activate account, etc.)