Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Scheduling patient appointments, Change to Provider Schedule
Requests for Covenant Physical Security / Risk Management
An issue related to a document scanned into Epic (OnBase)..
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Use this to request a new report or if you need a change with an existing report.
Collecting and processing samples, lab results, or lab orders.
Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.
Use this service to report the completion of SAFER Guide.
Assistance with Patient Registration and Patient Work Queues.
Use this service ONLY for Inpatient Provider requests
Use this to report an issue or error with an existing report or data set.
MyChart support for patients (password reset, activate account, etc.)
Manage health information, release of information, deficiencies, coding of accounts
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.