Popular Services

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.

Add or Update non-Provider; OR Terminate ANY User Access

Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat

Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.

Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges

Willow, ordering, verifying, preparing, dispensing, and charging medications.

Scheduling patient appointments, Change to Provider Schedule

Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.

Requests for Covenant Physical Security / Risk Management

Finding orders, placing orders, editing order details, signing and co-signing, printing labels.

An issue related to a document scanned into Epic (OnBase)..

Use this to request a new report or if you need a change with an existing report.

Issues with the most recent Epic upgrade. (vFeb/May26)

Provider request for a new provider in the ambulatory environment.

Assistance with Patient Registration and Patient Work Queues.

Purchase new IT equipment request.

Update requests for CovNet or CovenantHealthCare.com

Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.

Submit a new project idea for consideration.

Collecting and processing samples, lab results, or lab orders.

Request EPCS app on provider smartphone.

Use this service ONLY for Inpatient Provider requests

MyChart support for patients (password reset, activate account, etc.)

Use this to report an issue or error with an existing report or data set.