Popular Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR)
Hospital Billing, Professional Billing, Home Health, and Patient Charges
An issue related to a document scanned into Epic (OnBase)..
Scheduling patient appointments, Change to Provider Schedule
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Report incident with Workforce Management (WFM), Time Off Request, Talent Management, Halogen, Employee Space, Manager Space.
Use this to request a new report or if you need a change with an existing report.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Requests for Covenant Physical Security / Risk Management
Collecting and processing samples, lab results, or lab orders.
Use this service ONLY for Inpatient Provider requests
Assistance with Patient Registration
MyChart support for patients (password reset, activate account, etc.)
Manage health information, release of information, deficiencies, coding of accounts
Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.
Update requests for CovNet or CovenantHealthCare.com
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.