My Recently Visited Services
Epic access requests for clinical students
Provider request for a new provider in the ambulatory environment.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
MyChart support for patients (password reset, activate account, etc.)
Use this to request a new report or if you need a change with an existing report.
Please create a ticket for any UKG Go-Live Issues and/or Requests
This service is associated with the TDX Observation Unit Application ONLY.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Add or Update non-Provider; OR Terminate ANY User Access
Requests for Covenant Physical Security / Risk Management
Collecting and processing samples, lab results, or lab orders.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Assistance with Patient Registration and Patient Work Queues.
Scheduling patient appointments, Change to Provider Schedule
Use this to report an issue or error with an existing report or data set.
An issue related to a document scanned into Epic (OnBase)..
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Use this service ONLY for Inpatient Provider requests