My Recently Visited Services
Collecting and processing samples, lab results, or lab orders.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Report an incident with EPCS app on provider smartphone
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Manage health information, release of information, deficiencies, coding of accounts
Use this to request a new report or if you need a change with an existing report.
Update requests for CovNet or CovenantHealthCare.com
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Add or Update non-Provider; OR Terminate ANY User Access
An issue related to a document scanned into Epic (OnBase)..
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Requests for Covenant Physical Security / Risk Management
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Epic access requests for clinical students
MyChart support for patients (password reset, activate account, etc.)
Issues with the most recent Epic upgrade. (vAug/Nov25)
Reports, extracts, file requests for the Technical ERP team
For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.