My Recently Visited Services
Use this service for issues/build requests/edits of reports in SafeNet.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Assistance with Patient Registration and Patient Work Queues.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Collecting and processing samples, lab results, or lab orders.
An issue related to a document scanned into Epic (OnBase)..
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Add or Update non-Provider; OR Terminate ANY User Access
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Provider request for a new provider in the ambulatory environment.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Issues with Epic VoIP application
Report incident with the Leadership Dashboard or Access
Use this service when access is needed or there is a new/change in leadership access for your department.
Update requests for CovNet or CovenantHealthCare.com
Please use this service for Mobile Devices that use Cellular Service.
Reports, extracts, file requests for the Technical ERP team
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.
Report incident with Requisition Center, Punchout, EDI, MSCM, Item Master Update,