My Recently Visited Services
Report any issues you may be experiencing with the new SABA Cloud platform.
Requests for Covenant Physical Security / Risk Management
MyChart support for patients (password reset, activate account, etc.)
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Add or Update non-Provider; OR Terminate ANY User Access
Please create a ticket for any UKG Go-Live Issues and/or Requests
Request a new Questionnaire or a new Visit Type
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Collecting and processing samples, lab results, or lab orders.
Update requests for CovNet or CovenantHealthCare.com
Report incident with Requisition Center, Punchout, EDI, MSCM, Item Master Update,
Epic access requests for clinical students
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
An issue related to a document scanned into Epic (OnBase)..
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Report incident with the Leadership Dashboard or Access
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.
Assistance with Patient Registration and Patient Work Queues.
Service for Medical Staff Office use only