My Recently Visited Services
Request a new Questionnaire or a new Visit Type
Willow, ordering, verifying, preparing, dispensing, and charging medications.
For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.
Epic access requests for clinical students
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Update requests for CovNet or CovenantHealthCare.com
Service for Covenant Affiliates to add a new printer build to LWS or change an existing printer build in LWS.
Please use this service for Mobile Devices that use Cellular Service.
Issues with the most recent Epic upgrade. (vFeb/May26)
Provider request for a new provider in the ambulatory environment.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Add or Update non-Provider; OR Terminate ANY User Access
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
MyChart support for patients (password reset, activate account, etc.)
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Requests for Covenant Physical Security / Risk Management
Report incident with the Leadership Dashboard or Access