My Recently Visited Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Requests for Covenant Physical Security / Risk Management
MyChart support for patients (password reset, activate account, etc.)
Please use this service for Mobile Devices that use Cellular Service.
This service is associated with the TDX Observation Unit Application ONLY.
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Big White Board, Track Board, Grease Board, Status Board, Patient Lists, ED Manager, ED Map
Use this service ONLY for Inpatient Provider requests
Collecting and processing samples, lab results, or lab orders.
Request a new location or department
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Report incident with the Leadership Dashboard or Access
Report an incident with a device other than an interface
Report incident with Payroll, Self Service Portal, Mycheckonline
This service is unique to Mary Free Bed for their BCA devices ONLY.
Provider request for a new provider in the ambulatory environment.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Service for Medical Staff Office use only
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat