My Recently Visited Services
Service for Business Associate Addendum form (CovConnect).
Report incident with Payroll, Self Service Portal, Mycheckonline
Scheduling patient appointments, Change to Provider Schedule
Bugsy, Infection Status, Isolation Status, Infection Sureveillance & Reporting, National Healthcare Safety Network (NHSN) Abstraction
Use this to request a new report or if you need a change with an existing report.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Add or Update non-Provider; OR Terminate ANY User Access
Requests for Covenant Physical Security / Risk Management
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
An issue related to a document scanned into Epic (OnBase)..
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Manage health information, release of information, deficiencies, coding of accounts
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Collecting and processing samples, lab results, or lab orders.
Issues with the most recent Epic upgrade. (vAug/Nov25)
MyChart support for patients (password reset, activate account, etc.)
This service is associated with the TDX Critical Care Application ONLY.
Reports, extracts, file requests for the Technical ERP team
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.
Report incident with Requisition Center, Punchout, EDI, MSCM, Item Master Update,