My Recently Visited Services
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Issues with the most recent Epic upgrade. (vFeb/May26)
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Assistance with Patient Registration and Patient Work Queues.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
An issue related to a document scanned into Epic (OnBase)..
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Collecting and processing samples, lab results, or lab orders.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Report an incident with EPCS app on provider smartphone
Reports, extracts, file requests for the Technical ERP team
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Add or Update non-Provider; OR Terminate ANY User Access
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
MyChart support for patients (password reset, activate account, etc.)
Request a new Questionnaire or a new Visit Type
Report incident with the Leadership Dashboard or Access
Epic access requests for clinical students
Scheduling patient appointments, Change to Provider Schedule