My Recently Visited Services

Scheduling patient appointments, Change to Provider Schedule

Assistance with Patient Registration and Patient Work Queues.

Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges

Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.

Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat

Purchase new IT equipment request.

This service is unique to Mary Free Bed for their BCA devices ONLY.

Willow, ordering, verifying, preparing, dispensing, and charging medications.

Use this service to report the completion of SAFER Guide.

Please create a ticket for any UKG Go-Live Issues and/or Requests

Requests for Covenant Physical Security / Risk Management

An issue related to a document scanned into Epic (OnBase)..

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.

Finding orders, placing orders, editing order details, signing and co-signing, printing labels.

Epic access requests for clinical students

Collecting and processing samples, lab results, or lab orders.

MyChart support for patients (password reset, activate account, etc.)

EMR Imaging service request

Add or Update non-Provider; OR Terminate ANY User Access

This service is associated with the TDX MedExpress Application ONLY.

Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.

Service for MSO Only

Request service for an IT equipment move.

For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.