My Recently Visited Services
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Report any issues you may be experiencing with the new SABA Cloud platform.
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Scheduling patient appointments, Change to Provider Schedule
Requests for Covenant Physical Security / Risk Management
Epic access requests for clinical students
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Issues with the most recent Epic upgrade. (vFeb/May26)
Report an incident with EPCS app on provider smartphone
Use this service to report the completion of SAFER Guide.
Report incident with Requisition Center, Punchout, EDI, MSCM, Item Master Update,
Update requests for CovNet or CovenantHealthCare.com
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
MyChart support for patients (password reset, activate account, etc.)
Issues with Epic VoIP application
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.