My Recently Visited Services

Finding orders, placing orders, editing order details, signing and co-signing, printing labels.


Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.


Duplicate chart, merge chart/records, or wrong chart/record


This service is associated with the TDX Hospital Medicine Application ONLY.


Collecting and processing samples, lab results, or lab orders.


Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.


Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.


Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.


Use this service to report the completion of SAFER Guide.


Scheduling patient appointments, Change to Provider Schedule


Willow, ordering, verifying, preparing, dispensing, and charging medications.


Update requests for CovNet or CovenantHealthCare.com


Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat


Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.


Requests for Covenant Physical Security / Risk Management


Add or Update non-Provider; OR Terminate ANY User Access


This service is associated with the TDX Observation Unit Application ONLY.


Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges


Purchase new IT equipment request.


Requests to use IT loaner equipment.


Report any interface issues with Epic, OpenLink, HL7.


PACS images incident