My Recently Visited Services
Bugsy, Infection Status, Isolation Status, Infection Sureveillance & Reporting, National Healthcare Safety Network (NHSN) Abstraction
Manage health information, release of information, deficiencies, coding of accounts
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Collecting and processing samples, lab results, or lab orders.
Issues with the most recent Epic upgrade. (vAug/Nov25)
MyChart support for patients (password reset, activate account, etc.)
This service is associated with the TDX Critical Care Application ONLY.
An issue related to a document scanned into Epic (OnBase)..
Requests for Covenant Physical Security / Risk Management
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Reports, extracts, file requests for the Technical ERP team
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.
Report incident with Requisition Center, Punchout, EDI, MSCM, Item Master Update,
Scheduling patient appointments, Change to Provider Schedule
Use this service for issues/build requests/edits of reports in SafeNet.
Report any issues you may be experiencing with the new SABA Cloud platform.
Request a new Questionnaire or a new Visit Type
Use this to request a new report or if you need a change with an existing report.
Request build and configuration for a new provider office.