My Recently Visited Services
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Scheduling patient appointments, Change to Provider Schedule
MyChart support for patients (password reset, activate account, etc.)
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Add or Update non-Provider; OR Terminate ANY User Access
Requests for Covenant Physical Security / Risk Management
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Manage health information, release of information, deficiencies, coding of accounts
Please create a ticket for any UKG Go-Live Issues and/or Requests
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Collecting and processing samples, lab results, or lab orders.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Request build and configuration for a new provider office.
Use this to report an issue or error with an existing report or data set.
Provider request for a new provider in the ambulatory environment.
Use this to request a new report or if you need a change with an existing report.
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Request a new Questionnaire or a new Visit Type