My Recently Visited Services
Use this to request a new report or if you need a change with an existing report.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Use this to report an issue or error with an existing report or data set.
Scheduling patient appointments, Change to Provider Schedule
Add or Update non-Provider; OR Terminate ANY User Access
Please create a ticket for any UKG Go-Live Issues and/or Requests
Report any issues you may be experiencing with the new SABA Cloud platform.
Requests for Covenant Physical Security / Risk Management
MyChart support for patients (password reset, activate account, etc.)
Request a new Questionnaire or a new Visit Type
Collecting and processing samples, lab results, or lab orders.
Update requests for CovNet or CovenantHealthCare.com
Report incident with Requisition Center, Punchout, EDI, MSCM, Item Master Update,
Epic access requests for clinical students
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
An issue related to a document scanned into Epic (OnBase)..
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Report incident with the Leadership Dashboard or Access
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.