My Recently Visited Services
This service is unique to Mary Free Bed for their BCA devices ONLY.
Issues with the most recent Epic upgrade. (vAug/Nov25)
Manage health information, release of information, deficiencies, coding of accounts
Collecting and processing samples, lab results, or lab orders.
Report an incident with EPCS app on provider smartphone
Please use this service for Mobile Devices that use Cellular Service.
For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.
Service for Medical Staff Office use only
Report incident with Payroll, Self Service Portal, Mycheckonline
Service for Covenant Affiliates to add a new printer build to LWS or change an existing printer build in LWS.
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Reports, extracts, file requests for the Technical ERP team
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Provider request for a new provider in the ambulatory environment.
Epic access requests for clinical students
MyChart support for patients (password reset, activate account, etc.)
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Use this service to report the completion of Security Risk Analysis.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.