My Recently Visited Services

Use this to request a new report or if you need a change with an existing report.


Submit a new project idea for consideration.


EMR Imaging service request


Service for Covenant Affiliates to add a new printer build to LWS or change an existing printer build in LWS.


Use this to report an issue or error with an existing report or data set.


Issues with the most recent Epic upgrade. (vAug/Nov25)


Use this service to gain Qlik access or report an issue with current access to Qlik.


Assistance with Patient Registration and Patient Work Queues.


Request EPCS app on provider smartphone.


Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges


Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat


Add or Update non-Provider; OR Terminate ANY User Access


Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.


Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.


MyChart support for patients (password reset, activate account, etc.)


Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.


Report any interface issues with Epic, OpenLink, HL7.


Willow, ordering, verifying, preparing, dispensing, and charging medications.


Duplicate chart, merge chart/records, or wrong chart/record


Request build and configuration for a new provider office.