My Recently Visited Services
Scheduling patient appointments, Change to Provider Schedule
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Requests for Covenant Physical Security / Risk Management
Collecting and processing samples, lab results, or lab orders.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Use this service to gain Qlik access or report an issue with current access to Qlik.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
MyChart support for patients (password reset, activate account, etc.)
Epic access requests for clinical students
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Update requests for CovNet or CovenantHealthCare.com
Add or Update non-Provider; OR Terminate ANY User Access
For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.
Use this to request a new report or if you need a change with an existing report.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
An issue related to a document scanned into Epic (OnBase)..
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Please create a ticket for any UKG Go-Live Issues and/or Requests