My Recently Visited Services
Use this to request a new report or if you need a change with an existing report.
Request a new location or department
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Report an incident with a device other than an interface
Report an incident with EPCS app on provider smartphone
Service for Covenant Affiliates to add a new printer build to LWS or change an existing printer build in LWS.
Please create a ticket for any UKG Go-Live Issues and/or Requests
Please use this service for Mobile Devices that use Cellular Service.
MyChart support for patients (password reset, activate account, etc.)
Issues with Epic VoIP application
Add or Update non-Provider; OR Terminate ANY User Access
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Scheduling patient appointments, Change to Provider Schedule
Epic access requests for clinical students
Requests for Covenant Physical Security / Risk Management
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Use this to report an issue or error with an existing report or data set.
Collecting and processing samples, lab results, or lab orders.