My Recently Visited Services

Manage health information, release of information, deficiencies, coding of accounts


EMR Imaging service request


Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.


Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.


An issue related to a document scanned into Epic (OnBase)..


Willow, ordering, verifying, preparing, dispensing, and charging medications.


Assistance with Patient Registration and Patient Work Queues.


Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges


Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.


Add or Update non-Provider; OR Terminate ANY User Access


Requests for Covenant Physical Security / Risk Management


Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat


MyChart support for patients (password reset, activate account, etc.)


Use this to report an issue or error with an existing report or data set.


Report incident with Requisition Center, Punchout, EDI, MSCM, Item Master Update,


Use this service to gain Qlik access or report an issue with current access to Qlik.


Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.


Report any issues you may be experiencing with the new SABA Cloud platform.


Collecting and processing samples, lab results, or lab orders.


Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.


Update requests for CovNet or CovenantHealthCare.com


For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.