My Recently Visited Services
Big White Board, Track Board, Grease Board, Status Board, Patient Lists, ED Manager, ED Map
MyChart support for patients (password reset, activate account, etc.)
Provider request for a new provider in the ambulatory environment.
Use this to report an issue or error with an existing report or data set.
Add or Update non-Provider; OR Terminate ANY User Access
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Requests for Covenant Physical Security / Risk Management
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Assistance with Patient Registration and Patient Work Queues.
An issue related to a document scanned into Epic (OnBase)..
Manage health information, release of information, deficiencies, coding of accounts
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Collecting and processing samples, lab results, or lab orders.
Issues with the most recent Epic upgrade. (vFeb/May26)
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
This service is associated with the TDX MedExpress Application ONLY.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.