My Recently Visited Services
Collecting and processing samples, lab results, or lab orders.
Requests for Covenant Physical Security / Risk Management
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Add or Update non-Provider; OR Terminate ANY User Access
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
MyChart support for patients (password reset, activate account, etc.)
An issue related to a document scanned into Epic (OnBase)..
Scheduling patient appointments, Change to Provider Schedule
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Use this to report an issue or error with an existing report or data set.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Report incident with Payroll, Self Service Portal, Mycheckonline
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Provider request for a new provider in the ambulatory environment or ONLY needs access to MModal setup.
Report an incident with a device other than an interface
Report incident with Requisition Center, Punchout, EDI, MSCM, Item Master Update,
Request build and configuration for a new provider office.
Service for ONLY Nursing Education