My Recently Visited Services

Please use this service for Mobile Devices that use Cellular Service.

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.

Request service for an IT equipment move.

For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.

Issues with the most recent Epic upgrade. (vAug/Nov25)

Service for MSO Only

Report an incident with EPCS app on provider smartphone

Assistance with Patient Registration and Patient Work Queues.

Reports, extracts, file requests for the Technical ERP team

Scheduling for Imaging services.

Use this service when access is needed or there is a new/change in leadership access for your department.

Bed Planning Assistance

Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges

Add or Update non-Provider; OR Terminate ANY User Access

Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.

Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.

Willow, ordering, verifying, preparing, dispensing, and charging medications.

Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat

Update requests for CovNet or CovenantHealthCare.com

MyChart support for patients (password reset, activate account, etc.)

An issue related to a document scanned into Epic (OnBase)..

Request EPCS app on provider smartphone.