My Recently Visited Services
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Requests for Covenant Physical Security / Risk Management
Provider Termination
Provider request for a new provider in the ambulatory environment.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Add or Update non-Provider; OR Terminate ANY User Access
Scheduling patient appointments, Change to Provider Schedule
An issue related to a document scanned into Epic (OnBase)..
Collecting and processing samples, lab results, or lab orders.
Use this service to gain Qlik access or report an issue with current access to Qlik.
MyChart support for patients (password reset, activate account, etc.)
Use this to request a new report or if you need a change with an existing report.
This service is associated with the TDX Observation Unit Application ONLY.
Report incident with the Leadership Dashboard or Access
Report an incident with a device other than an interface
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.
Epic access requests for clinical students
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Please use this service for Mobile Devices that use Cellular Service.