My Recently Visited Services
Request build and configuration for a new provider office.
Collecting and processing samples, lab results, or lab orders.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Use this to report an issue or error with an existing report or data set.
Scheduling patient appointments, Change to Provider Schedule
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Requests for Covenant Physical Security / Risk Management
Provider request for a new provider in the ambulatory environment.
Use this to request a new report or if you need a change with an existing report.
Please create a ticket for any UKG Go-Live Issues and/or Requests
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Request a new Questionnaire or a new Visit Type
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Willow, ordering, verifying, preparing, dispensing, and charging medications.
For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.
Update requests for CovNet or CovenantHealthCare.com
Epic access requests for clinical students