My Recently Visited Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
MyChart support for patients (password reset, activate account, etc.)
Epic access requests for clinical students
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Requests for Covenant Physical Security / Risk Management
Use this service to gain Qlik access or report an issue with current access to Qlik.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Add or Update non-Provider; OR Terminate ANY User Access
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Request a new Questionnaire or a new Visit Type
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Scheduling patient appointments, Change to Provider Schedule
An issue related to a document scanned into Epic (OnBase)..
Use this to report an issue or error with an existing report or data set.
Collecting and processing samples, lab results, or lab orders.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Manage health information, release of information, deficiencies, coding of accounts
Use this service when access is needed or there is a new/change in leadership access for your department.
Update requests for CovNet or CovenantHealthCare.com
Please use this service for Mobile Devices that use Cellular Service.