My Recently Visited Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Use this to request a new report or if you need a change with an existing report.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Provider request for a new provider in the ambulatory environment.
Add or Update non-Provider; OR Terminate ANY User Access
Use this to report an issue or error with an existing report or data set.
Collecting and processing samples, lab results, or lab orders.
An issue related to a document scanned into Epic (OnBase)..
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Scheduling patient appointments, Change to Provider Schedule
For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Epic access requests for clinical students
Requests for Covenant Physical Security / Risk Management
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Manage health information, release of information, deficiencies, coding of accounts