My Recently Visited Services
Epic access requests for clinical students
MyChart support for patients (password reset, activate account, etc.)
Report incident with Requisition Center, Punchout, EDI, MSCM, Item Master Update,
Request a new Questionnaire or a new Visit Type
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Manage health information, release of information, deficiencies, coding of accounts
Scheduling patient appointments, Change to Provider Schedule
Add or Update non-Provider; OR Terminate ANY User Access
Collecting and processing samples, lab results, or lab orders.
Requests for Covenant Physical Security / Risk Management
Use this to report an issue or error with an existing report or data set.
An issue related to a document scanned into Epic (OnBase)..
Update requests for CovNet or CovenantHealthCare.com
Please use this service for Mobile Devices that use Cellular Service.
Reports, extracts, file requests for the Technical ERP team
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.
Use this service for issues/build requests/edits of reports in SafeNet.