My Recently Visited Services
Issues with the most recent Epic upgrade. (vFeb/May26)
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Use this service when access is needed or there is a new/change in leadership access for your department.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
MyChart support for patients (password reset, activate account, etc.)
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Requests for Covenant Physical Security / Risk Management
Add or Update non-Provider; OR Terminate ANY User Access
Use this to request a new report or if you need a change with an existing report.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Epic access requests for clinical students
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Request a new Questionnaire or a new Visit Type
Scheduling patient appointments, Change to Provider Schedule
Collecting and processing samples, lab results, or lab orders.
An issue related to a document scanned into Epic (OnBase)..
Manage health information, release of information, deficiencies, coding of accounts
Request a new location or department
Update requests for CovNet or CovenantHealthCare.com