My Recently Visited Services

PACS images incident

Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.

Big White Board, Track Board, Grease Board, Status Board, Patient Lists, ED Manager, ED Map

MyChart support for patients (password reset, activate account, etc.)

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.

Epic access requests for clinical students

Request service for server/backend/storage.

Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.

Duplicate chart, merge chart/records, or wrong chart/record

Collecting and processing samples, lab results, or lab orders.

Scheduling patient appointments, Change to Provider Schedule

This service is associated with the TDX Hospital Medicine Application ONLY.

Use this service to report the completion of Security Risk Analysis.

This service is associated with the TDX Observation Unit Application ONLY.

Please use this service for Mobile Devices that use Cellular Service.

An issue related to a document scanned into Epic (OnBase)..

Add or Update non-Provider; OR Terminate ANY User Access

Request service for an IT equipment move.

Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.

Purchase new IT equipment request.

Request a new location or department