My Recently Visited Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Requests for Covenant Physical Security / Risk Management
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Add or Update non-Provider; OR Terminate ANY User Access
Report any issues you may be experiencing with the new SABA Cloud platform.
Collecting and processing samples, lab results, or lab orders.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Use this service for issues/build requests/edits of reports in SafeNet.
Scheduling patient appointments, Change to Provider Schedule
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
MyChart support for patients (password reset, activate account, etc.)
Epic access requests for clinical students
Service for Covenant Affiliates to add a new printer build to LWS or change an existing printer build in LWS.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Assistance with Patient Registration and Patient Work Queues.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Physician Office is Closing - Needs to be inactivated in EPIC
Report incident with Payroll, Self Service Portal, Mycheckonline
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.