My Recently Visited Services
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Add or Update non-Provider; OR Terminate ANY User Access
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Requests for Covenant Physical Security / Risk Management
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Scheduling patient appointments, Change to Provider Schedule
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Manage health information, release of information, deficiencies, coding of accounts
Collecting and processing samples, lab results, or lab orders.
Please create a ticket for any UKG Go-Live Issues and/or Requests
Assistance with Patient Registration and Patient Work Queues.
Epic access requests for clinical students
Willow, ordering, verifying, preparing, dispensing, and charging medications.
MyChart support for patients (password reset, activate account, etc.)
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Use this service to gain Qlik access or report an issue with current access to Qlik.
Update requests for CovNet or CovenantHealthCare.com
For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.
Use this to request a new report or if you need a change with an existing report.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.