My Recently Visited Services
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Add or Update non-Provider; OR Terminate ANY User Access
Collecting and processing samples, lab results, or lab orders.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Requests for Covenant Physical Security / Risk Management
Big White Board, Track Board, Grease Board, Status Board, Patient Lists, ED Manager, ED Map
This service is associated with the TDX MedExpress Application ONLY.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Epic access requests for clinical students
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Scheduling patient appointments, Change to Provider Schedule
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Use this to report an issue or error with an existing report or data set.
MyChart support for patients (password reset, activate account, etc.)
For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Use this to request a new report or if you need a change with an existing report.