My Recently Visited Services

Service for MSO Only

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.

MyChart support for patients (password reset, activate account, etc.)

Willow, ordering, verifying, preparing, dispensing, and charging medications.

Please create a ticket for any UKG Go-Live Issues and/or Requests

Request service for an IT equipment move.

For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.

Interfaces that work with the Lab instrumentation

Submit a new project idea for consideration.

Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.

EMR Imaging service request

Use this to request a new report or if you need a change with an existing report.

Request a new location or department

Purchase new IT equipment request.

Report an incident with a device other than an interface

Report an incident with EPCS app on provider smartphone

Service for Covenant Affiliates to add a new printer build to LWS or change an existing printer build in LWS.

Please use this service for Mobile Devices that use Cellular Service.

Request service for server/backend/storage.

Issues with Epic VoIP application

Add or Update non-Provider; OR Terminate ANY User Access

Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.

Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges