My Recently Visited Services

Report any interface issues with Epic, OpenLink, HL7.


This service is unique to Mary Free Bed for their BCA devices ONLY.


Issues with the most recent Epic upgrade. (vAug/Nov25)


Manage health information, release of information, deficiencies, coding of accounts


Collecting and processing samples, lab results, or lab orders.


PACS images incident


Report an incident with EPCS app on provider smartphone


Please use this service for Mobile Devices that use Cellular Service.


For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.


Report incident with Payroll, Self Service Portal, Mycheckonline


Service for Covenant Affiliates to add a new printer build to LWS or change an existing printer build in LWS.


Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.


Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.


Reports, extracts, file requests for the Technical ERP team


Interfaces that work with the Lab instrumentation


Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat


Epic access requests for clinical students


MyChart support for patients (password reset, activate account, etc.)


Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.


Use this service to report the completion of Security Risk Analysis.


Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.