My Recently Visited Services
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Use this service to gain Qlik access or report an issue with current access to Qlik.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Scheduling patient appointments, Change to Provider Schedule
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
MyChart support for patients (password reset, activate account, etc.)
Epic access requests for clinical students
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Update requests for CovNet or CovenantHealthCare.com
Add or Update non-Provider; OR Terminate ANY User Access
For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.
Use this to request a new report or if you need a change with an existing report.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
An issue related to a document scanned into Epic (OnBase)..
Requests for Covenant Physical Security / Risk Management
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Collecting and processing samples, lab results, or lab orders.
Please create a ticket for any UKG Go-Live Issues and/or Requests
Service for Covenant Affiliates to add a new printer build to LWS or change an existing printer build in LWS.