My Recently Visited Services
Use this service when access is needed or there is a new/change in leadership access for your department.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Issues with Epic VoIP application
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Epic access requests for clinical students
Provider request for a new provider in the ambulatory environment.
Add or Update non-Provider; OR Terminate ANY User Access
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Scheduling patient appointments, Change to Provider Schedule
Please create a ticket for any UKG Go-Live Issues and/or Requests
Collecting and processing samples, lab results, or lab orders.
MyChart support for patients (password reset, activate account, etc.)
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Service for Medical Staff Office use only
An issue related to a document scanned into Epic (OnBase)..
Use this to report an issue or error with an existing report or data set.
Requests for Covenant Physical Security / Risk Management
Use this service to report the completion of Security Risk Analysis.