My Recently Visited Services
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Requests for Covenant Physical Security / Risk Management
An issue related to a document scanned into Epic (OnBase)..
Report any issues you may be experiencing with the new SABA Cloud platform.
Assistance with Patient Registration and Patient Work Queues.
MyChart support for patients (password reset, activate account, etc.)
Report incident with Payroll, Self Service Portal, Mycheckonline
Collecting and processing samples, lab results, or lab orders.
Epic access requests for clinical students
Report incident with the Leadership Dashboard or Access
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Issues with the most recent Epic upgrade. (vFeb/May 25)
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Scheduling patient appointments, Change to Provider Schedule
Add or Update non-Provider; OR Terminate ANY User Access
Service for Covenant Affiliates to add a new printer build to LWS or change an existing printer build in LWS.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Use this service to report the completion of SAFER Guide.
Report incident with Requisition Center, Punchout, EDI, MSCM, Item Master Update,
Willow, ordering, verifying, preparing, dispensing, and charging medications.