My Recently Visited Services

Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat

MyChart support for patients (password reset, activate account, etc.)

Reports, extracts, file requests for the Technical ERP team

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.

Report any issues you may be experiencing with the new SABA Cloud platform.

Report an incident with EPCS app on provider smartphone

Epic access requests for clinical students

Report an incident with a device other than an interface

Purchase new IT equipment request.

Requests to use IT loaner equipment.

An issue related to a document scanned into Epic (OnBase)..

Request service for an IT equipment move.

Request a new location or department

Use this to report an issue or error with an existing report or data set.

Duplicate chart, merge chart/records, or wrong chart/record

Education requests for Covenant employees

Scheduling patient appointments, Change to Provider Schedule

Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.

Use this service when access is needed or there is a new/change in leadership access for your department.

This service is associated with the TDX MedExpress Application ONLY.

Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges

Add or Update non-Provider; OR Terminate ANY User Access

Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.

Request a new Questionnaire or a new Visit Type