My Recently Visited Services
MyChart support for patients (password reset, activate account, etc.)
Reports, extracts, file requests for the Technical ERP team
Use this service to report the completion of SAFER Guide.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Use this service when access is needed or there is a new/change in leadership access for your department.
Use this service for issues/build requests/edits of reports in SafeNet.
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Assistance with Patient Registration and Patient Work Queues.
Requests for Covenant Physical Security / Risk Management
Update requests for CovNet or CovenantHealthCare.com
Add or Update non-Provider; OR Terminate ANY User Access
Issues with Epic VoIP application
Please use this service for Mobile Devices that use Cellular Service.
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.
Report incident with Requisition Center, Punchout, EDI, MSCM, Item Master Update,
An issue related to a document scanned into Epic (OnBase)..