My Recently Visited Services
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Please use this service for Mobile Devices that use Cellular Service.
Reports, extracts, file requests for the Technical ERP team
Use this service to report the completion of SAFER Guide.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Add or Update non-Provider; OR Terminate ANY User Access
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Request a new Questionnaire or a new Visit Type
MyChart support for patients (password reset, activate account, etc.)
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Request a new location or department
Report an incident with EPCS app on provider smartphone
Report incident with the Leadership Dashboard or Access
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Scheduling patient appointments, Change to Provider Schedule
Physician Office is Closing - Needs to be inactivated in EPIC
Requests for Covenant Physical Security / Risk Management
Collecting and processing samples, lab results, or lab orders.
Provider Termination
Epic access requests for clinical students