My Recently Visited Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Epic access requests for clinical students
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Scheduling patient appointments, Change to Provider Schedule
Requests for Covenant Physical Security / Risk Management
Collecting and processing samples, lab results, or lab orders.
Assistance with Patient Registration and Patient Work Queues.
Add or Update non-Provider; OR Terminate ANY User Access
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Report an incident with EPCS app on provider smartphone
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Report incident with Requisition Center, Punchout, EDI, MSCM, Item Master Update,
An issue related to a document scanned into Epic (OnBase)..
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.
Service for ONLY Nursing Education
MyChart support for patients (password reset, activate account, etc.)
Provider request for a new provider in the ambulatory environment.
Use this service to report the completion of SAFER Guide.
Report an incident with a device other than an interface
This service is unique to Mary Free Bed for their BCA devices ONLY.