My Recently Visited Services

MyChart support for patients (password reset, activate account, etc.)

Duplicate chart, merge chart/records, or wrong chart/record

Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.

Willow, ordering, verifying, preparing, dispensing, and charging medications.

Service for MSO Only

Assistance with Patient Registration and Patient Work Queues.

Report incident with the Leadership Dashboard or Access

Issues with the most recent Epic upgrade. (vFeb/May26)

Manage health information, release of information, deficiencies, coding of accounts

Report an issue with Covenant Connect

Interfaces that work with the Lab instrumentation

Scheduling patient appointments, Change to Provider Schedule

Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges

Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.

Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat

Use this service to gain Qlik access or report an issue with current access to Qlik.

Epic access requests for clinical students

Add or Update non-Provider; OR Terminate ANY User Access

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.

EMR Imaging service request

Request a new Questionnaire or a new Visit Type

Report incident with Requisition Center, Punchout, EDI, MSCM, Item Master Update,

Please use this service for Mobile Devices that use Cellular Service.

Reports, extracts, file requests for the Technical ERP team