My Recently Visited Services
Provider request for a new provider in the ambulatory environment.
Update requests for CovNet or CovenantHealthCare.com
Use this service ONLY for Inpatient Provider requests
MyChart support for patients (password reset, activate account, etc.)
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.
Use this to request a new report or if you need a change with an existing report.
Service for Covenant Affiliates to add a new printer build to LWS or change an existing printer build in LWS.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Add or Update non-Provider; OR Terminate ANY User Access
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Request a new Questionnaire or a new Visit Type
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
An issue related to a document scanned into Epic (OnBase)..
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.
Issues with the most recent Epic upgrade. (vAug/Nov25)
Assistance with Patient Registration and Patient Work Queues.
Request build and configuration for a new provider office.