My Recently Visited Services
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Physician Office is Closing - Needs to be inactivated in EPIC
Report incident with Payroll, Self Service Portal, Mycheckonline
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.
Provider Termination
Request a new location or department
Requests for Covenant Physical Security / Risk Management
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Use this to request a new report or if you need a change with an existing report.
Add or Update non-Provider; OR Terminate ANY User Access
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Request a new Questionnaire or a new Visit Type
MyChart support for patients (password reset, activate account, etc.)
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
An issue related to a document scanned into Epic (OnBase)..
Collecting and processing samples, lab results, or lab orders.
Update requests for CovNet or CovenantHealthCare.com
Scheduling patient appointments, Change to Provider Schedule