My Recently Visited Services
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Assistance with Patient Registration and Patient Work Queues.
An issue related to a document scanned into Epic (OnBase)..
Manage health information, release of information, deficiencies, coding of accounts
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Collecting and processing samples, lab results, or lab orders.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Issues with the most recent Epic upgrade. (vFeb/May26)
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Add or Update non-Provider; OR Terminate ANY User Access
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
This service is associated with the TDX MedExpress Application ONLY.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
MyChart support for patients (password reset, activate account, etc.)
Requests for Covenant Physical Security / Risk Management
Scheduling patient appointments, Change to Provider Schedule