My Recently Visited Services
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Assistance with Patient Registration and Patient Work Queues.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Add or Update non-Provider; OR Terminate ANY User Access
Scheduling patient appointments, Change to Provider Schedule
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Issues with the most recent Epic upgrade. (vFeb/May26)
Physician Office is Closing - Needs to be inactivated in EPIC
Service for Covenant Affiliates to add a new printer build to LWS or change an existing printer build in LWS.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Manage health information, release of information, deficiencies, coding of accounts
Service for Business Associate Addendum form (CovConnect).
Use this service when access is needed or there is a new/change in leadership access for your department.
Report an incident with EPCS app on provider smartphone
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Request a new Questionnaire or a new Visit Type
MyChart support for patients (password reset, activate account, etc.)
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Requests for Covenant Physical Security / Risk Management
Use this to request a new report or if you need a change with an existing report.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Epic access requests for clinical students