My Recently Visited Services
Report incident with Payroll, Self Service Portal, Mycheckonline
Add or Update non-Provider; OR Terminate ANY User Access
Big White Board, Track Board, Grease Board, Status Board, Patient Lists, ED Manager, ED Map
Epic access requests for clinical students
An issue related to a document scanned into Epic (OnBase)..
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Use this to request a new report or if you need a change with an existing report.
Requests for Covenant Physical Security / Risk Management
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Scheduling patient appointments, Change to Provider Schedule
MyChart support for patients (password reset, activate account, etc.)
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Manage health information, release of information, deficiencies, coding of accounts
Please create a ticket for any UKG Go-Live Issues and/or Requests