My Recently Visited Services
Manage health information, release of information, deficiencies, coding of accounts
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
An issue related to a document scanned into Epic (OnBase)..
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Assistance with Patient Registration and Patient Work Queues.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Add or Update non-Provider; OR Terminate ANY User Access
Requests for Covenant Physical Security / Risk Management
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
MyChart support for patients (password reset, activate account, etc.)
Use this to report an issue or error with an existing report or data set.
Report incident with Requisition Center, Punchout, EDI, MSCM, Item Master Update,
Use this service to gain Qlik access or report an issue with current access to Qlik.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Physician Office is Closing - Needs to be inactivated in EPIC
Report any issues you may be experiencing with the new SABA Cloud platform.
Collecting and processing samples, lab results, or lab orders.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Update requests for CovNet or CovenantHealthCare.com
For Covenant Affiliates needing an LWS record to be created, updated or removed for Epic printing to a specific device.