My Recently Visited Services

Report incident with the Leadership Dashboard or Access


MyChart support for patients (password reset, activate account, etc.)


Epic access requests for clinical students


Requests for Covenant Physical Security / Risk Management


Assistance with Patient Registration and Patient Work Queues.


Willow, ordering, verifying, preparing, dispensing, and charging medications.


Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.


Add or Update non-Provider; OR Terminate ANY User Access


Scheduling patient appointments, Change to Provider Schedule


Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges


An issue related to a document scanned into Epic (OnBase)..


Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat


Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.


Education requests for Covenant employees


PACS images incident


Manage health information, release of information, deficiencies, coding of accounts


Report an incident with a device other than an interface


Use this service to report the completion of SAFER Guide.


Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.


Submit a new project idea for consideration.


Request service for server/backend/storage.


Use this to request a new report or if you need a change with an existing report.


Collecting and processing samples, lab results, or lab orders.


Request service for an IT equipment move.


Use this service to report the completion of Security Risk Analysis.