My Recently Visited Services
MyChart support for patients (password reset, activate account, etc.)
Request a new location or department
Report incident with Payroll, Self Service Portal, Mycheckonline
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Physician Office is Closing - Needs to be inactivated in EPIC
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Epic access requests for clinical students
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Provider request for a new provider in the ambulatory environment.
Reports, extracts, file requests for the Technical ERP team
Collecting and processing samples, lab results, or lab orders.
Assistance with Patient Registration and Patient Work Queues.
Add or Update non-Provider; OR Terminate ANY User Access
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges