My Recently Visited Services

Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges


Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.


Requests for Covenant Physical Security / Risk Management


Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat


Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.


Add or Update non-Provider; OR Terminate ANY User Access


Report any interface issues with Epic, OpenLink, HL7.


Scheduling patient appointments, Change to Provider Schedule


An issue related to a document scanned into Epic (OnBase)..


Collecting and processing samples, lab results, or lab orders.


Use this service to gain Qlik access or report an issue with current access to Qlik.


MyChart support for patients (password reset, activate account, etc.)


Use this to request a new report or if you need a change with an existing report.


This service is associated with the TDX Observation Unit Application ONLY.


Report incident with the Leadership Dashboard or Access


Report an incident with a device other than an interface


Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.


Epic access requests for clinical students


Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.


Please use this service for Mobile Devices that use Cellular Service.


Request service for an IT equipment move.