My Recently Visited Services

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.


MyChart support for patients (password reset, activate account, etc.)


Epic access requests for clinical students


Purchase new IT equipment request.


Willow, ordering, verifying, preparing, dispensing, and charging medications.


Requests for Covenant Physical Security / Risk Management


Use this service to gain Qlik access or report an issue with current access to Qlik.


Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges


Add or Update non-Provider; OR Terminate ANY User Access


Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat


Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.


Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.


Scheduling patient appointments, Change to Provider Schedule


An issue related to a document scanned into Epic (OnBase)..


Use this to report an issue or error with an existing report or data set.


Collecting and processing samples, lab results, or lab orders.


Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.


Manage health information, release of information, deficiencies, coding of accounts


Use this service when access is needed or there is a new/change in leadership access for your department.


Report any interface issues with Epic, OpenLink, HL7.


Update requests for CovNet or CovenantHealthCare.com


Please use this service for Mobile Devices that use Cellular Service.