My Recently Visited Services

Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.

Requests for Covenant Physical Security / Risk Management

Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.

Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges

Purchase new IT equipment request.

An issue related to a document scanned into Epic (OnBase)..

Finding orders, placing orders, editing order details, signing and co-signing, printing labels.

Assistance with Patient Registration and Patient Work Queues.

Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.

Use this to request a new report or if you need a change with an existing report.

Use this service ONLY for Inpatient Provider requests

Willow, ordering, verifying, preparing, dispensing, and charging medications.

Add or Update non-Provider; OR Terminate ANY User Access

Request build and configuration for a new provider office.

Collecting and processing samples, lab results, or lab orders.

Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.

Issues with the most recent Epic upgrade. (vFeb/May 25)

Scheduling for Imaging services.

MyChart support for patients (password reset, activate account, etc.)

Epic access requests for clinical students

Use this service to report the completion of Security Risk Analysis.