My Recently Visited Services
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Add or Update non-Provider; OR Terminate ANY User Access
Epic training requests to create new and update existing tip sheets, new provider training, training environment updates/issues, learning home dashboard access, and additions and removals to learning home dashboards.
Collecting and processing samples, lab results, or lab orders.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Please create a ticket for any UKG Go-Live Issues and/or Requests
Requests for Covenant Physical Security / Risk Management
Epic access requests for clinical students
Service for Medical Staff Office use only
Scheduling patient appointments, Change to Provider Schedule
Use this service when access is needed or there is a new/change in leadership access for your department.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Issues with Epic VoIP application
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Provider request for a new provider in the ambulatory environment.
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.