My Recently Visited Services
MyChart support for patients (password reset, activate account, etc.)
Issues with Epic VoIP application
Add or Update non-Provider; OR Terminate ANY User Access
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Please create a ticket for any UKG Go-Live Issues and/or Requests
Report a technical incident with Workforce Management, Payroll, Human Resources, Supply Chain, Finance, or Lawson Printing issue for the eCovenantIT team.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Scheduling patient appointments, Change to Provider Schedule
Epic access requests for clinical students
Requests for Covenant Physical Security / Risk Management
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Use this to report an issue or error with an existing report or data set.
Collecting and processing samples, lab results, or lab orders.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
Use this service when access is needed or there is a new/change in leadership access for your department.
Report any issues you may be experiencing with the new SABA Cloud platform.
Request a new location or department
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Manage health information, release of information, deficiencies, coding of accounts
Assistance with Patient Registration and Patient Work Queues.