My Recently Visited Services

Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.


Willow, ordering, verifying, preparing, dispensing, and charging medications.


Issues with the most recent Epic upgrade. (vAug/Nov25)


Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges


Add or Update non-Provider; OR Terminate ANY User Access


Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.


MyChart support for patients (password reset, activate account, etc.)


Epic access requests for clinical students


Collecting and processing samples, lab results, or lab orders.


Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat


Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.


Purchase new IT equipment request.


Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.


An issue related to a document scanned into Epic (OnBase)..


Service for Covenant Affiliates to add a new printer build to LWS or change an existing printer build in LWS.


Manage health information, release of information, deficiencies, coding of accounts


Report incident with Payroll, Self Service Portal, Mycheckonline


PACS images incident


Submit a new project idea for consideration.


Education requests for Covenant employees


This service is associated with the TDX Observation Unit Application ONLY.


Report incident with Haiku, Cantu, Rover