My Recently Visited Services
MyChart support for patients (password reset, activate account, etc.)
Epic access requests for clinical students
Requests for Covenant Physical Security / Risk Management
Collecting and processing samples, lab results, or lab orders.
Computers/Laptops, Displays, Printers, Scanners, iPhones, iPads, Vocera, Software, MModal, Email, Applications (other than Epic), Network, Phones, Servers/Backend/Storage Requests.
Service type to indicate that a Ticket or Project is optimization that falls outside of annual maintenance and is billable.
Clinical documentation, notes, flowsheets, assessments, plan of care, medication administration (MAR), Epic Secure Chat
Report incident with iCIMS, Workforce Management (WFM), Time Off Request, Talent Management, SABA Cloud, Employee Space, Manager Space.
Manage health information, release of information, deficiencies, coding of accounts
Add or Update non-Provider; OR Terminate ANY User Access
Request a Provider Information Update to Add, Change, Re-Activate, or In-Activate a provider.
Report MyChart, Welcome, VirtualCare/Telehealth, or Hello World technical issues and request enhancements.
Hospital Billing, Professional Billing, Home Health, Billing Work Queues and Patient Charges
Willow, ordering, verifying, preparing, dispensing, and charging medications.
Update requests for CovNet or CovenantHealthCare.com
Use this service ONLY for Inpatient Provider requests
Service for Covenant Affiliates to add a new printer build to LWS or change an existing printer build in LWS.
Finding orders, placing orders, editing order details, signing and co-signing, printing labels.
An issue related to a document scanned into Epic (OnBase)..
Assistance with Patient Registration and Patient Work Queues.